Patient Access Lead Einstein Medical Center Montgomery 2nd Shift

Thomas Jefferson University & Jefferson Health; Lansdale, Buffalo (Montgomery County, NY); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player in healthcare is seeking a Patient Access Lead to enhance the patient experience at their facility. This role involves supporting and training Patient Access Representatives, ensuring compliance with protocols, and fostering effective communication with patients and staff. The ideal candidate will have a strong background in patient registration and insurance processes, coupled with excellent coaching and customer service skills. Join a dedicated team committed to delivering high-quality care and making a positive impact in the community.

Qualifications

• 3+ years of experience in patient registration required.
• Strong knowledge of insurance coverage and authorizations.

Responsibilities

• Provide support to Patient Access Representatives and ensure compliance.
• Train staff on accurate recording of orders and insurance information.

Skills

Patient Registration Knowledge

Customer Service Skills

Communication Skills

Coaching Skills

Microsoft Office Proficiency

Education

High School Diploma or GED

Tools

EPIC

Cerner

Job description

Job Details

Patient Access Lead at Einstein Medical Center Montgomery, 2nd Shift

Job Description

1. Job Summary: Provides day-to-day support to Patient Access Representatives, acting as a subject matter and technical expert. Ensures staff deliver a positive patient experience and demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Responsible for training and educating staff on entering complete and accurate orders, demographic and insurance information, including authorizations, referrals, and medical necessity. Ensures staff compliance with departmental and institutional protocols, including communicating and collecting out-of-pocket liabilities from patients.
2. Essential Functions:
   1. Interact with co-workers, visitors, and staff in alignment with Jefferson's values.
   2. Ensure timely, efficient, and accurate registration processes. Stay current on insurance tip sheets and workflow updates.
   3. Ensure regulatory and compliance requirements are met, adhering to departmental and institutional protocols.
   4. Distribute work assignments daily.
   5. Perform quality assurance on registrations, provide feedback, coach, and track performance for improvement.
   6. Backfill for staff during breaks and cover absences as needed.
   7. Maintain a professional demeanor, fostering positive interactions with patients, families, coworkers, clinical staff, and leadership.
   8. Train new hires on accurate recording of orders, demographic, and insurance information, providing real-time coaching on workflow changes or errors.
   9. Achieve individual and team performance metrics.
   10. Interact with a diverse patient base, maintaining departmental standards for wait times.
   11. Rotate assignments across all points of service within Patient Access.
3. Competencies: Knowledge of patient registration, insurance coverage, authorizations/referrals, benefits, and coverage requirements. Proficient in computer skills, Microsoft Office, and familiar with healthcare EHR systems like EPIC and Cerner. Strong communication, coaching, and customer service skills.
4. Education: High School Diploma or GED required.
5. Experience: Minimum of 3 years in patient registration.

Work Shift: Evening shift (United States of America)

Worker Sub Type: Regular

Primary Location Address: 609 West Germantown Pike, East Norriton, Pennsylvania, United States of America

Jefferson, a nationally ranked health system, is dedicated to providing high-quality, compassionate care, and advancing health care and education through research and community engagement. Jefferson is committed to equal opportunity employment and education for all.