Patient Access Lead - Outpatient (Days) - Elkins Park

Thomas Jefferson University & Jefferson Health; Lansdale, Buffalo (Montgomery County, NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Access Coordinator to enhance the patient experience through effective registration processes. In this role, you will be instrumental in training new staff, ensuring compliance with regulations, and maintaining high standards of customer service. Your expertise in patient registration and insurance coverage will be crucial as you interact with a diverse patient base, fostering positive relationships while achieving performance metrics. Join a team that values professionalism and dedication to patient care in a dynamic healthcare environment.

Qualifications

• 3+ years of experience in patient registration and insurance processes.
• Strong communication and customer service skills required.

Responsibilities

• Train new hires on patient registration and insurance protocols.
• Ensure compliance with regulatory requirements and departmental protocols.

Skills

Patient Registration

Customer Service

Communication Skills

Microsoft Office

EHR Applications (EPIC, Cerner)

Education

High School Diploma or GED

Tools

Microsoft Office

EPIC

Cerner

Job description

Job Details

M-F 8:30A-5P AND every other Saturday (4-hour shift 8:30A-12:30P)

Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity.

Job Description

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Ensures timely, efficient, and accurate registration processes are followed by staff. Keeps current on insurance tip sheets and workflow updates.
• Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols.
• Distributes work assignments daily.
• Performs QA on a sample of registrations to ensure overall accuracy, provides feedback on deficiencies, and coaches staff for performance improvement.
• Backfills for staff during meal breaks and covers scheduled PTO/ETO or unscheduled absences as needed.
• Demonstrates a professional demeanor with patients, families, coworkers, clinical staff, and leadership by fostering positive interactions.
• Trains all new hires to accurately record orders, demographic, and insurance information including authorizations, referrals, and medical necessity. Provides real-time coaching on workflow changes or quality errors.
• Achieves individual and team performance metrics.
• Interacts with a diverse patient base, maintaining door-to-doctor time according to departmental standards.
• Rotates assignments across all points of service within Patient Access (Outpatient Registration and Emergency Department).
• Possesses knowledge of patient registration, third-party insurance coverage including managed care plans, benefits, authorizations/referrals, and coverage requirements.
• Proficient with computer and Microsoft Office skills; familiar with healthcare EHR applications such as EPIC and Cerner.
• Demonstrates the ability to provide feedback and coaching effectively.
• Maintains strong verbal and written communication and customer service skills.

Minimum Education and Experience Requirements:

• High School Diploma or GED required.
• At least 3 years of patient registration experience.

Work Shift

Day shift (United States of America)

Worker Sub Type

Regular

Primary Location Address

8250 Old York Road, Elkins Park, Pennsylvania, United States of America

Jefferson is committed to providing equal educational and employment opportunities for all persons regardless of age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, disability, or any other protected group or status.