Patient Access Lead

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Patient Access Lead to enhance the patient experience and ensure efficient registration processes. This role involves training staff, maintaining compliance, and fostering positive interactions with patients and families. Join a dedicated team committed to providing high-quality care and advancing health through education and research. If you have a passion for patient service and a knack for leadership, this opportunity is perfect for you.

Qualifications

• 3 years of patient registration experience required.
• Trains staff to ensure accurate data entry.

Responsibilities

• Oversees daily operations of Patient Access Representatives.
• Ensures compliance with protocols and quality assurance.

Skills

Effective Communication

Customer Service Skills

Patient Registration

Compliance Knowledge

Education

High School Diploma or GED

Job description

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Job Details

Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity. Ensures staff’s compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients.

Job Description

1. Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
2. Ensures timely, efficient, and accurate registration processes are followed by staff. Keeps current on insurance tip sheets and workflow updates.
3. Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols.
4. Distributes work assignments daily.
5. Performs quality assurance on registrations to ensure accuracy, provides feedback on deficiencies, coaches, and tracks performance improvements daily.
6. Backfills for staff during meal breaks and covers scheduled or unscheduled absences as needed.
7. Demonstrates a professional demeanor with patients, families, coworkers, clinical staff, and leadership, fostering positive interactions.
8. Trains all new hires to accurately record orders, demographic, and insurance information, providing real-time coaching and feedback.
9. Achieves individual and team performance metrics.
10. Interacts with a diverse patient base while maintaining departmental standard wait times for door-to-doctor time.
11. Rotates assignment across all points of service within Patient Access, including Outpatient Registration and Emergency Department.

Education

• Required High School Diploma or GED
• And
• Experience: 3 years of patient registration experience

Work Shift

Day shift (United States of America)

Worker Sub Type

Regular

Primary Location Address

131 S 10th Street, Philadelphia, Pennsylvania, United States of America

Jefferson Health is a nationally ranked health system dedicated to providing high-quality, compassionate care, and advancing health through education and research. With over 65,000 staff, Jefferson serves communities through multiple hospitals and outpatient locations, and offers extensive educational programs through Thomas Jefferson University.