Patient Access & Intake Specialist

Virginia Mason Franciscan Health; Poulsbo (WA); On-site; USD 33,000 - 47,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage the patient intake process in our clinic. You will interact with patients in person and by phone to check-in/out, collect data and payments, validate insurance, schedule appointments, and handle referrals and authorizations.

The role requires strong customer service, critical thinking, and knowledge of insurance and billing terminology to ensure a seamless patient experience.

Qualifications

• One year of customer service work experience.
• None, upon hire.

Responsibilities

• Register and check patients in/out.
• Verify demographic and insurance information; ensure minors' guardians notified.
• Conduct routine insurance eligibility verifications.
• Copy/scan patient materials into EMR.
• Record non-clinical charges and process forms.
• Handle and reconcile payments.

Skills

Customer service

Healthcare experience

Call Center experience

Tools

Electronic medical records

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage the patient intake process in our clinic. You will interact with patients in person and by phone to check-in/out, collect data and payments, validate insurance, schedule appointments, and handle referrals and authorizations.

The role requires strong customer service, critical thinking, and knowledge of insurance and billing terminology to ensure a seamless patient experience.