Patient Access & Intake Navigator

AdaptHealth, LLC; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Stock Purchase Plan

Job summary

AdaptHealth is seeking an Intake Specialist to support patient access by coordinating referrals, reviewing clinical documentation, and ensuring services are set up accurately and efficiently. You’ll work with patients, providers, referral sources, and internal teams to navigate insurance requirements and confirm eligibility.

This role emphasizes attention to detail, clear communication, and collaboration across teams in a fast-paced healthcare setting, with opportunities for growth and a

Qualifications

• Minimum 1 year of relatable work experience.
• High School Diploma or an Associate’s degree or equivalent.
• Experience in admin, clerical, insurance, billing, call center, or customer service is preferred but not required.
• Experience in healthcare settings (pharmacy, HME, medical supply, or Medicare) is a plus but not required.
• Excellent verbal and written communication with attention to detail.

Responsibilities

• Review medical records and payer guidelines to determine eligibility and compliance.
• Communicate with patients about financial responsibility and document interactions.
• Contact patients when documentation does not meet payer requirements and provide options.
• Coordinate with referral sources, physicians and clinical teams for complete documentation.
• Enter referrals within established timelines with productivity and quality in mind.
• Maintain accurate patient information in electronic systems.

Skills

Verbal communication

Written communication

Multi-tasking

Attention to detail

Independent work

Education

High School Diploma

Associate’s degree or equivalent

Tools

Microsoft Office

Healthcare systems

Job description

AdaptHealth is seeking an Intake Specialist to support patient access by coordinating referrals, reviewing clinical documentation, and ensuring services are set up accurately and efficiently. You’ll work with patients, providers, referral sources, and internal teams to navigate insurance requirements and confirm eligibility.

This role emphasizes attention to detail, clear communication, and collaboration across teams in a fast-paced healthcare setting, with opportunities for growth and a