Patient Access & Intake Navigator

AdaptHealth LLC; Wyoming (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vis​

401(k) with company match

Paid Time Off Plans including 6 paid​

Employee Stock Purchase Plan

Paid Parental Bonding Leave

Short and Long-term Disability Insur‑a

Life and AD&D Insurance

Flexible Spending Accounts (FSA) and H

CVS Minute Clinic and Teledoc access

Spousal Advantage Reimbursement Plan

Identity Theft Protection and Legal Pl

Job summary

AdaptHealth LLC is hiring an Intake Specialist to support patient access by coordinating referrals, reviewing clinical documentation, and ensuring services are set up accurately. You’ll work closely with patients, providers, referral sources, and internal teams to navigate insurance requirements, confirm eligibility, and move the intake process forward smoothly.

This role suits detail-oriented individuals who enjoy patient communication and collaboration across teams in a fast-paced healthcare

Qualifications

• One year of relatable work experience required.
• High School Diploma, Associate’s degree in Healthcare Administration or related field required.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.
• Excellent verbal and written communication skills with analytical, problem-solving and decision-making abilities.

Responsibilities

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance prior to service delivery.
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately.
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options to support timely care.
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation.
• Demonstrate expert knowledge of payer requirements to ensure services are provided appropriately and in compliance.
• Maintain accurate, timely documentation of patient information and communications using electronic systems.
• Accurately enter referrals within established timeframes while meeting productivity and quality standards.
• Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled.
• Work closely with sales, insurance verification, and internal support teams to facilitate the referral and intake process.
• Navigate multiple EMR and online systems to obtain and manage documentation.
• Ensure appropriate shipping and delivery methods are selected in accordance with company procedures.
• Answer incoming calls promptly and provide professional assistance to patients and referral sources.
• Participate in on-call rotation during non-business hours in accordance with company policy.
• Support team operations and quality standards by following company policies and procedures.
• Performs other related duties as assigned

Skills

Customer service

Verbal & written communication

Multi-tasking

Microsoft Office

Healthcare systems familiarity

Independent worker

Education

High School Diploma

Associate’s degree in Healthcare Administration or related field

Equivalent work experience

Job description

AdaptHealth LLC is hiring an Intake Specialist to support patient access by coordinating referrals, reviewing clinical documentation, and ensuring services are set up accurately. You’ll work closely with patients, providers, referral sources, and internal teams to navigate insurance requirements, confirm eligibility, and move the intake process forward smoothly.

This role suits detail-oriented individuals who enjoy patient communication and collaboration across teams in a fast-paced healthcare