Patient Access & Intake Lead — Healthcare Ops

SBH Community Service Network Inc.; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

SBH Career is seeking an Intake Manager for a Brooklyn-based health care organization. The role leads the intake department, oversees the referral pipeline, and ensures smooth onboarding for new patients. You will verify insurance benefits, obtain authorizations, and maintain strong relationships with hospitals, clinics, and physicians.

Experience with EMR systems and excellent communication are essential. This full-time position offers standard business hours and opportunities to improve intake

Qualifications

• Previous experience in medical intake, billing, or healthcare administration required.
• Strong understanding of insurance verification and authorization processes (HMO, PPO, Medicare, Medicaid).
• Experience with EMR systems.

Responsibilities

• Supervise daily intake operations to ensure efficiency and compliance.
• Manage referrals and initiate the intake process.
• Verify patient insurance benefits and obtain authorizations.
• Serve as primary contact for new patients, explaining coverage and timelines.
• Build relationships with referral sources (hospitals, clinics, physicians).
• Ensure accurate data entry and maintenance in EMR systems.
• Monitor workflow and optimize processes to improve intake efficiency.

Skills

Communication skills

Leadership

Organization

Problem-solving

Bilingual (plus)

Tools

EMR systems

Insurance verification tools

Job description

SBH Career is seeking an Intake Manager for a Brooklyn-based health care organization. The role leads the intake department, oversees the referral pipeline, and ensures smooth onboarding for new patients. You will verify insurance benefits, obtain authorizations, and maintain strong relationships with hospitals, clinics, and physicians.

Experience with EMR systems and excellent communication are essential. This full-time position offers standard business hours and opportunities to improve intake