Intake

SBH Community Service Network Inc.; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

SBH Career is seeking an Intake Manager for a Brooklyn-based health care organization. The role leads the intake department, oversees the referral pipeline, and ensures smooth onboarding for new patients. You will verify insurance benefits, obtain authorizations, and maintain strong relationships with hospitals, clinics, and physicians.

Experience with EMR systems and excellent communication are essential. This full-time position offers standard business hours and opportunities to improve intake

Qualifications

• Previous experience in medical intake, billing, or healthcare administration required.
• Strong understanding of insurance verification and authorization processes (HMO, PPO, Medicare, Medicaid).
• Experience with EMR systems.

Responsibilities

• Supervise daily intake operations to ensure efficiency and compliance.
• Manage referrals and initiate the intake process.
• Verify patient insurance benefits and obtain authorizations.
• Serve as primary contact for new patients, explaining coverage and timelines.
• Build relationships with referral sources (hospitals, clinics, physicians).
• Ensure accurate data entry and maintenance in EMR systems.
• Monitor workflow and optimize processes to improve intake efficiency.

Skills

Communication skills

Leadership

Organization

Problem-solving

Bilingual (plus)

Tools

EMR systems

Insurance verification tools

Job description

Intake Manager

Location: Brooklyn, NY

Employment Type: Full-Time

Schedule: Monday through Friday, Standard Business Hours

Salary: Based on Experience

Description

A healthcare organization is seeking a dedicated and organized Intake Manager to oversee its intake department and ensure a smooth onboarding process for new patients. This role is responsible for managing the referral pipeline, verifying insurance coverage, and maintaining strong relationships with healthcare partners.

The ideal candidate is detail-oriented, empathetic, and experienced in healthcare operations, with the ability to lead a team and manage multiple priorities in a fast-paced environment.

What You'll Do

• Supervise daily operations of the intake department to ensure efficiency and compliance
• Manage incoming referrals and proactively follow up to initiate the intake process
• Verify patient insurance benefits and obtain necessary authorizations
• Serve as the primary point of contact for new patients, explaining coverage, costs, and timelines
• Build and maintain relationships with referral sources such as hospitals, clinics, and physicians
• Ensure accurate entry and maintenance of patient data within EMR systems
• Monitor workflow and optimize processes to improve intake efficiency

Requirements

• Previous experience in medical intake, billing, or healthcare administration required
• Strong understanding of insurance verification and authorization processes (HMO, PPO, Medicare, Medicaid)
• Excellent verbal and written communication skills with a professional phone presence
• Ability to lead a team and manage multiple priorities
• Strong organizational and problem-solving skills
• Experience with EMR systems
• Bilingual skills are a plus