Patient Access & Insurance Verification Specialist

North-Texas-Area-Community-Health-Centers-Inc; Sansom Park (TX); On-site; USD 26,000 - 30,000; Full time

Job summary

The Patient Access Representative I at North-Texas Area Community Health Centers Inc serves as the first point of contact for patients, handling registration, scheduling, insurance verification, and financial screening. You will support access to affordable healthcare by guiding patients through forms, eligibility, and payment options.

You will greet patients, collect documentation, and help manage sliding fee scale enrollment while maintaining HIPAA compliance and a professional, friendly

Qualifications

• High School Diploma or Equivalent Preferred.
• One year of Data Entry/Medical Office Experience Preferred.
• Bilingual in English/Spanish highly preferred.
• Strong Customer Relations Skills.
• Travel to all sites as needed.

Responsibilities

• Greet patients in a welcoming, respectful, and culturally sensitive manner.
• Register new patients and update demographic information accurately in the electronic health record (EHR).
• Collect required documentation (photo ID, insurance cards, income verification, consent forms).
• Ensure completion of required forms in compliance with HRSA and FQHC guidelines.
• Verify insurance eligibility and benefits prior to patient visits.
• Determine patient financial responsibility (copays, deductibles, outstanding balances).
• Conduct financial screenings and determine eligibility for the Sliding Fee Discount Program (SFDP).
• Review income documentation and apply sliding fee scale adjustments per FQHC policy.
• Educate patients on payment options, financial assistance programs, and coverage enrollment resources.

Skills

Customer relations

Bilingual English/Spanish

Communication skills

Data entry

Education

High School Diploma or Equivalent

Tools

EHR system

Job description

The Patient Access Representative I at North-Texas Area Community Health Centers Inc serves as the first point of contact for patients, handling registration, scheduling, insurance verification, and financial screening. You will support access to affordable healthcare by guiding patients through forms, eligibility, and payment options.

You will greet patients, collect documentation, and help manage sliding fee scale enrollment while maintaining HIPAA compliance and a professional, friendly