Patient Access Coordinator

Methodist Health System; Richardson (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Methodist Medical Group in North Texas seeks a Patient Representative to greet, instruct, and schedule patients; register them in the computer system; and determine their insurance benefits. This role acts as a liaison between patients and clinical support staff and reports to the Office Manager.

Responsibilities include check-in and demographic updates, collecting payments, and entering charges; maintaining a neat reception area; and attending meetings.

Qualifications

• Knowledge of front office procedures and medical terminology.
• Excellent grammar and spelling skills.
• Knowledge in operation of medical office technology systems.
• Ability to greet patients and answer the telephone in a pleasant and helpful manner.

Responsibilities

• Maintains strictest confidentiality.
• Greets patients in a prompt, courteous and helpful manner.
• Checks-in patients, verifies and updates demographic and insurance information to the medical record.
• Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information.
• Answers telephone, screens calls, takes messages, and conveys information to appropriate parties.
• Maintains work area and reception area in neat and orderly manner.
• Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.
• Attends educational and staff meetings as scheduled.
• Determine and input daily balance of charges and receipts as assigned by the Office Manager.

Skills

Communication skills

Medical terminology

Office telephone etiquette

Discretion

Typing 40 wpm

Education

High school education or equivalent

Tools

Medical management software

Job description

Methodist Medical Group in North Texas seeks a Patient Representative to greet, instruct, and schedule patients; register them in the computer system; and determine their insurance benefits. This role acts as a liaison between patients and clinical support staff and reports to the Office Manager.

Responsibilities include check-in and demographic updates, collecting payments, and entering charges; maintaining a neat reception area; and attending meetings.