Patient Access & Insurance Validation Specialist

Yale New Haven Health; Greenwich (CT); On-site; USD 23,000 - 30,000; Full time

Job summary

Yale New Haven Health is seeking a Patient Financial Access Facilitator to support front-end patient flow. You will collect demographics, verify insurance, schedule appointments, and ensure accurate financial data is captured to enable timely billing.

The role emphasizes attention to detail, strong customer service, and collaboration with clinical teams. Spanish language skills may be required for PCC locations.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service experience, preferably in hospital or physician office.
• Experience with patient registration, insurance verification and financial clearance.
• Spanish speaking ability required for PCC positions.

Responsibilities

• Initiates and completes patient registration and scheduling per department protocols.
• Verifies insurance eligibility and collects co-pays and related fees.
• Supports patient financial clearance and billing processes.
• Provides courteous customer service to patients, families, and staff.
• Participates in team meetings and supports department goals.
• Performs other duties as assigned.

Skills

Interpersonal skills

Team oriented

Organizational skills

Basic computer skills

Insurance benefits interpretation

Spanish language

Education

High school diploma or GED

Associate degree preferred

Job description

Yale New Haven Health is seeking a Patient Financial Access Facilitator to support front-end patient flow. You will collect demographics, verify insurance, schedule appointments, and ensure accurate financial data is captured to enable timely billing.

The role emphasizes attention to detail, strong customer service, and collaboration with clinical teams. Spanish language skills may be required for PCC locations.