Patient Access & Insurance Specialist

Yale New Haven Health Services Corp.; Greenwich (CT); On-site; USD 40,000 - 56,000; Full time

Job summary

Yale New Haven Health Services Corp. is seeking a Patient Financial Access Facilitator to manage patient check-in, check-out, registration and scheduling in a fast-paced health system.

You will verify demographics and insurance information, collect co-pays, and ensure timely processing of visits while supporting a positive patient experience. The role requires handling multiple applications, understanding different insurance options, and adhering to billing rules to facilitate proper

Qualifications

• High school diploma or GED required; an Associate degree is preferred.
• 1–2 years of work experience in a customer service environment, preferably in a hospital/physician office.
• Ability to interpret insurance benefits and assist with financial clearance.

Responsibilities

• Registration: Initiates and completes patient visit information per department protocol.
• Collects patient demographic and insurance information during registration.
• Scheduling: Schedules patient appointments per department standards.
• Verifies insurance eligibility and collects co-pays to support billing requirements.
• Ensures accurate financial information is documented for proper reimbursement.
• Demonstrates excellent customer service and professionalism with patients and staff.
• Collaborates with clinical team to optimize patient access and flow.

Skills

Customer service

Interpersonal skills

Spanish speaking

Education

High school diploma or GED

Associate degree preferred

Tools

Basic computer skills

Electronic health records

Job description

Yale New Haven Health Services Corp. is seeking a Patient Financial Access Facilitator to manage patient check-in, check-out, registration and scheduling in a fast-paced health system.

You will verify demographics and insurance information, collect co-pays, and ensure timely processing of visits while supporting a positive patient experience. The role requires handling multiple applications, understanding different insurance options, and adhering to billing rules to facilitate proper