Patient Access Specialist — Front Desk & Scheduling

OrthoNebraska; Omaha, Northern (NE, KY); Hybrid; USD 38,000 - 46,000; Full time

Job summary

OrthoNebraska is seeking a Patient Access Representative to be the first impression for patients, delivering friendly, efficient service in a fast-paced setting.

You will preregister charts, verify insurance eligibility, collect copays, enter demographics in the EMR, and schedule appointments with patient convenience in mind. The role requires high school diploma and 2+ years in customer service; healthcare experience is preferred.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience required.
• 2+ years healthcare experience preferred.
• Experience in a fast-paced environment preferred.

Responsibilities

• Provide exceptional customer service and address patient needs.
• Pre-register patient charts and verify insurance eligibility.
• Enter patient demographics and insurance information into the EMR.
• Check in patients efficiently and accurately.
• Schedule appointments with patient convenience as a priority.
• Collect copays and patient balances professionally.
• Assist patients with wayfinding and paperwork.

Skills

Customer service

Communication

Empathy

Teamwork

Adaptability

Professional image

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Job description

OrthoNebraska is seeking a Patient Access Representative to be the first impression for patients, delivering friendly, efficient service in a fast-paced setting.

You will preregister charts, verify insurance eligibility, collect copays, enter demographics in the EMR, and schedule appointments with patient convenience in mind. The role requires high school diploma and 2+ years in customer service; healthcare experience is preferred.