Patient Access Specialist - Fast-Paced Healthcare

Orthopaedic Management Services; Oakview (MO); On-site; USD 25,000 - 36,000; Full time

Job summary

OrthoNebraska is seeking a Patient Access Representative to greet patients, accurately enter information into the chart, verify insurance, schedule appointments, and collect upfront payments in a fast-paced clinic environment.

The role emphasizes exceptional customer service, strong communication, and the ability to navigate the revenue cycle while maintaining confidentiality and compliance with safety policies.

Qualifications

• High School diploma or equivalent required.
• 2+ years of customer service experience required.
• 2+ years healthcare experience preferred.
• 2+ years experience in a fast-paced environment preferred.

Responsibilities

• Always provide exceptional customer service by placing the patients' needs above all else.
• Preregistration of patient charts, prior to service.
• Insurance verification for eligibility.
• Collect copayments and patient balance payments.
• Enter patient demographic and insurance information into the EMR.
• Check in patient efficiently and completely.
• Schedule appointments with patient convenience as a priority.
• Maintain confidentiality and comply with safety policies.

Skills

Revenue cycle understanding

EMR proficiency

Customer service orientation

Communication skills

Team player

Adaptability

Critical thinking

Computer skills

Education

High School diploma

Tools

EMR software

Job description

OrthoNebraska is seeking a Patient Access Representative to greet patients, accurately enter information into the chart, verify insurance, schedule appointments, and collect upfront payments in a fast-paced clinic environment.

The role emphasizes exceptional customer service, strong communication, and the ability to navigate the revenue cycle while maintaining confidentiality and compliance with safety policies.