Patient Access & Guest Services Specialist

Reynolds Memorial Hospital, Inc.; Glen Dale (WV); On-site; USD 30,000 - 40,000; Full time

Job summary

RMH Reynolds Memorial Hospital is seeking a Guest Relations Assistant to maximize patient and community satisfaction by providing accurate information and facilitating access to services. The role requires professionalism, excellent communication, and the ability to manage time and delegate tasks effectively.

The position emphasizes patient interaction, adherence to hospital policies, and the capacity to navigate multiple departments to support timely care and service delivery.

Qualifications

• High school diploma or equivalent is required.
• One year of experience with face-to-face customer service interactions.

Responsibilities

• Demonstrates behavior consistent with WVU Medicine values and policies.
• Screens patients, visitors, and vendors before entry into the facility and directs to appropriate locations of service.
• Works in an anonymous environment with minimal supervision.
• Demonstrates critical thinking in activating Hospital Emergency Response in emergent situations.
• Utilizes resources to address conflicts with composure and effective resolution.

Skills

Communication skills

Guest relations

Professional appearance

Time management

Education

High school Diploma or equivalent

Job description

RMH Reynolds Memorial Hospital is seeking a Guest Relations Assistant to maximize patient and community satisfaction by providing accurate information and facilitating access to services. The role requires professionalism, excellent communication, and the ability to manage time and delegate tasks effectively.

The position emphasizes patient interaction, adherence to hospital policies, and the capacity to navigate multiple departments to support timely care and service delivery.