Patient Experience Concierge

WVU Medicine; United States; In loco; USD 19.000 - 25.000; Tempo pieno

Descrizione del lavoro

WH Wheeling Hospital Inc. is seeking a Guest Relations Assistant to enhance patient and family satisfaction through clear information and courteous service.

You will screen visitors, direct to services, and support a calm environment across departments, while maintaining professional conduct and abiding by hospital policies. The role emphasizes strong communication, early crisis awareness, and collaboration with staff to resolve issues promptly.

Competenze

• Must maintain a professional appearance and communicate clearly.
• Must be able to schedule work based on hospital needs.
• Ability to interact tactfully with guests and resolve issues.
• Demonstrates good judgment and a tactful, assertive demeanor.

Mansioni

• Delivers courteous information to patients, families, and visitors.
• Screens individuals entering the facility and directs to services.
• Operates with minimal supervision in a confidential environment.
• Activates Hospital Emergency Response in emergencies when needed.
• Utilizes resources to resolve conflicts and maintain professionalism.
• Completes yearly competencies and stays aware of department locations.

Conoscenze

Professional appearance

Exceptional communication

Guest relations

Organized and dependable

Judgment and tact

Interdepartmental communication

Crisis management

Time management

Medical terminology knowledge

Basic computer skills

Mentoring employees

Formazione

High school diploma or equivalent

Descrizione del lavoro

WH Wheeling Hospital Inc. is seeking a Guest Relations Assistant to enhance patient and family satisfaction through clear information and courteous service.

You will screen visitors, direct to services, and support a calm environment across departments, while maintaining professional conduct and abiding by hospital policies. The role emphasizes strong communication, early crisis awareness, and collaboration with staff to resolve issues promptly.