Guest Services Representative

Park Nicollet Health Services; Saint Louis Park (MN); On-site; USD 21,000 - 31,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

A retirement program

Time away from work

Insurance options

Tuition reimbursement

An employee assistance program

Onsite clinic

Job summary

Methodist Hospital is seeking a Guest Experience Representative to join our team. You will greet and assist all individuals entering the hospital, serving as the central resource for patients, families, and staff to ensure the highest standard of hospitality from entry to exit.

You will work cooperatively with all departments to deliver outstanding service with minimal supervision, helping to address concerns in a professional and friendly manner.

Qualifications

• High School Diploma or Equivalent.
• 3 - 5 years of working in public settings as a receptionist, concierge or other guest contact experience required.
• Must have strong customer service skills and enjoy working in a fast-paced environment.

Responsibilities

• Greet and assist visitors entering the hospital.
• Serve as the central point of contact for guests and staff.
• Collaborate with hospital departments to deliver exceptional hospitality from entry to exit.

Skills

Customer service

Communication

Reception experience

Education

High School Diploma or Equivalent

Job description

Job Description

Methodist Hospital is seeking a Guest Experience Representative to join our team!

Our Guest Experience Representative works cooperatively with all hospital departments and clinics to deliver optimal service to patients, families, and guests with minimal supervision. You will serve as a central point of contact by greeting and assisting all individuals entering the hospital to ensure the finest in hospitality and service is consistently provided from entry to exit. You will act as the primary resource for other hospital staff and perform related duties as assigned. This position enhances Methodists’ customer service image by addressing the broad spectrum of needs, and/or concerns and completes this in a professional, friendly, and efficient manner.

Work schedule: .FTE .6 (24 hrs. weekly) Day/Evening Shift

Experience

Required Qualifications:

• High School Diploma or Equivalent
• 3 - 5 years of working in public settings as a receptionist, concierge or other guest contact experience required.

Must have strong customer service skills and enjoy working in a fast-paced environment.

Benefits

• Medical insurance
• Dental insurance
• A retirement program
• Time away from work
• Insurance options
• Tuition reimbursement
• An employee assistance program
• Onsite clinic

About Us

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed To Support Your Total Health

• Health
• Time off
• Retirement planning
• Continuous learning opportunities

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.