Patient Access & Front Office Specialist II

Millennium Physician Group; Fort Myers (FL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health insurance

401K matching

Life Insurance

Paid Time Off

Employee Assistance Program

Job summary

Millennium Physician Group in Fort Myers, FL is hiring a Patient Care Specialist II to support front office operations, scheduling, patient communication, and documentation across the care center. You will verify demographics, insurance, referrals, and ensure accurate information flow between patients, providers, and staff.

The role requires 1-2 years of healthcare administrative experience, proficiency with EMR and scheduling systems, strong communication, confidentiality, and time management.

Qualifications

• 1-2 years of administrative, patient access, customer service, or healthcare support experience.
• Working knowledge of front office healthcare operations, scheduling, registration, and patient communication processes.
• Ability to interpret standard procedures and resolve routine to moderately complex patient support issues.
• Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.

Skills

Scheduling

Front desk operations

Patient communication

Time management

Confidentiality

Education

High school diploma

Tools

EMR systems

Scheduling software

Phone systems

Job description

Millennium Physician Group in Fort Myers, FL is hiring a Patient Care Specialist II to support front office operations, scheduling, patient communication, and documentation across the care center. You will verify demographics, insurance, referrals, and ensure accurate information flow between patients, providers, and staff.

The role requires 1-2 years of healthcare administrative experience, proficiency with EMR and scheduling systems, strong communication, confidentiality, and time management.