Patient Access Specialist II: Front Office & Scheduling

Millennium Physician Group; Florida; On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

PTO

Paid Holidays

Job summary

Millennium Physician Group, a leading Florida primary care network, seeks a Patient Care Specialist II to manage front-office operations in Sarasota. You will register patients, verify insurance, collect copays, and coordinate referrals, while ensuring HIPAA compliance and high-quality patient service.

The role requires strong attention to detail, teamwork with providers, and proficient use of Athena EHR in a fast-paced clinic setting.

Qualifications

• High school diploma or equivalent.
• 2+ years of front-office or patient access experience.
• Strong knowledge of insurance verification, referrals, and scheduling workflows.
• Experience with Athena or similar EHR systems.
• Excellent communication, customer service, and problem-solving skills.
• Strong understanding of HIPAA, privacy standards, and documentation requirements.

Responsibilities

• Register patients and ensure demographic, insurance, consent, and contact information is accurate in the EHR.
• Collect and process copayments following standard cash-handling procedures.
• Verify insurance eligibility, obtain authorizations, and document verification results.
• Explain check-in processes, insurance requirements, and payment expectations clearly.
• Answer and route phone calls; schedule and reschedule appointments; maintain daily provider schedules.
• Process urgent specialist referrals, appointment ticklers, and medical record release requests.
• Perform clerical tasks including filing, faxing, scanning, and uploading documents into the EHR.
• Review patient accounts for outstanding balances or documentation errors; partner with billing to resolve issues.
• Maintain full HIPAA and privacy compliance; identify and report potential privacy or billing concerns.
• Prepare, route, and manage medical documentation to ensure accuracy and confidentiality.
• Provide professional, courteous customer service during high-volume or challenging situations.
• Coordinate scheduling across multiple providers and departments to support efficient patient flow.
• Audit charts, registration data, and referral documentation for compliance and accuracy.
• Demonstrate excellent guest service to patients and internal team members.
• Perform other duties as assigned.

Skills

Insurance verification

Scheduling workflows

Athena EHR

Customer service

HIPAA compliance

Education

High school diploma or equivalent

Job description

Millennium Physician Group, a leading Florida primary care network, seeks a Patient Care Specialist II to manage front-office operations in Sarasota. You will register patients, verify insurance, collect copays, and coordinate referrals, while ensuring HIPAA compliance and high-quality patient service.

The role requires strong attention to detail, teamwork with providers, and proficient use of Athena EHR in a fast-paced clinic setting.