Patient Care Coordinator — Front Office & Scheduling

Millennium Physician Group; Fort Myers (FL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(K) with matching

Employer-paid life insurance

Short & long-term disability

Paid time off

Floating holidays

Paid major holidays

Employee assistance program

Job summary

Millennium Physician Group in Fort Myers, FL is seeking a Patient Care Specialist II to coordinate standard front office tasks, scheduling, patient communication, and documentation that keep care center operations running smoothly.

You will verify demographics and insurance, respond to calls and messages, identify scheduling gaps, route messages to the care team, and maintain accurate records in the EMR and scheduling systems.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of administrative, patient access, customer service, or healthcare support experience preferred.
• Working knowledge of front office healthcare operations, scheduling, registration, and patient communication processes.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks and escalating issues as needed.

Skills

Front office operations

Scheduling

Patient communication

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling systems

Phone systems

Office software

Job description

Millennium Physician Group in Fort Myers, FL is seeking a Patient Care Specialist II to coordinate standard front office tasks, scheduling, patient communication, and documentation that keep care center operations running smoothly.

You will verify demographics and insurance, respond to calls and messages, identify scheduling gaps, route messages to the care team, and maintain accurate records in the EMR and scheduling systems.