Patient Care Specialist II: Front Office & Patient Access

Millennium Physician Group; North Port (FL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(K) Retirement Plan with Matching

Employer-Paid Life Insurance Short &/o

Paid Time Off, Floating Holidays, and/

Job summary

Millennium Physician Group in North Port, FL is seeking a Patient Care Specialist II to support daily medical office operations, including patient registration, insurance verification, and referrals. You will resolve basic billing or documentation issues while ensuring HIPAA compliance and exceptional patient service.

The role emphasizes accurate scheduling, front desk inquiries, and coordinating with care teams.

Qualifications

• High school diploma or equivalent; 1-2 years of administrative, patient access, customer service, or healthcare support experience.
• Working knowledge of front office healthcare operations, scheduling, registration, and patient communication processes.
• Ability to interpret standard procedures and resolve routine to moderately complex patient support issues.
• Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software.
• Knowledge of insurance verification, referrals, or medical terminology preferred.
• Strong communication, service orientation, attention to detail, confidentiality, and time management skills.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Skills

Strong communication

Attention to detail

Time management

Customer service

Education

High school diploma

Tools

EMR systems

Scheduling systems

Phone systems

Office software

Job description

Millennium Physician Group in North Port, FL is seeking a Patient Care Specialist II to support daily medical office operations, including patient registration, insurance verification, and referrals. You will resolve basic billing or documentation issues while ensuring HIPAA compliance and exceptional patient service.

The role emphasizes accurate scheduling, front desk inquiries, and coordinating with care teams.