Patient Access & Care Specialist II

Millennium Physician Group, LLC; Jacksonville (FL); On-site; USD 24,000 - 35,000; Full time

Job summary

Millennium Physician Group in Florida is seeking a Patient Care Specialist II to perform advanced administrative and patient access duties in a fast-paced medical office. You will independently register patients, verify insurance, process referrals, and resolve basic billing or documentation issues while ensuring HIPAA compliance.

The role emphasizes exceptional service to patients and families, accurate data entry, and coordination across departments to support efficient patient flow.

Qualifications

• High school diploma or GED required.
• 2+ years of progressive experience in a healthcare or patient access environment.
• Strong working knowledge of EHR systems, insurance verification, and medical terminology.
• Strong attention to detail, interpersonal communication, and time-management skills.
• Demonstrated professionalism and commitment to patient confidentiality.

Responsibilities

• Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact information is accurate and current in the EHR.
• Collects and processes copayments following standard cash-handling and reconciliation procedures.
• Verifies insurance eligibility, obtains required authorizations, and documents verification results accurately in the patient record.
• Provides clear explanations of check-in processes, insurance requirements, and payment expectations.
• Answers and routes phone calls, schedules or reschedules appointments, and maintains daily appointment schedules while communicating adjustments to clinical staff.
• Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documents into the EHR.
• Reviews patient accounts for outstanding balances or documentation errors and partners with billing to resolve discrepancies.
• Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managing documentation, and limiting access to authorized users only.

Skills

EHR systems

Insurance verification

Medical terminology

Education

High school diploma or GED

Job description

Millennium Physician Group in Florida is seeking a Patient Care Specialist II to perform advanced administrative and patient access duties in a fast-paced medical office. You will independently register patients, verify insurance, process referrals, and resolve basic billing or documentation issues while ensuring HIPAA compliance.

The role emphasizes exceptional service to patients and families, accurate data entry, and coordination across departments to support efficient patient flow.