Patient Access & Front Office Specialist - Growth Path

PT Solutions; Powder Springs (GA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Competitive compensation with bonuses

Professional development opportunities

Career progression nationwide

PTO and sick leave or EIB accrual

Endurance race entry fee reimbursement

Job summary

PT Solutions Physical Therapy in Powder Springs, GA seeks a Patient Access Coordinator to greet patients, manage check-in/check-out, verify information, and schedule follow-ups while handling payments and daily financial records.

You’ll support clinic operations, ensure HIPAA compliance, coordinate with therapists, and deliver a positive patient experience in a fast-paced environment with opportunities for professional development and career growth.

Qualifications

• High School diploma or GED required.
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure HIPAA, insurance processes, and documentation standards compliance.
• Collaborate with therapists and teams to coordinate care and resolve access/scheduling issues.
• Assist with clinic operations, special projects, and provide coverage as needed.

Skills

Strong communication

Multitasking

Attention to detail

Payment handling

Microsoft Office

Empathetic service

Workflows & compliance

Problem solving

Teamwork

Education

High School diploma or GED

Tools

EMR systems

Scheduling platforms

Job description

PT Solutions Physical Therapy in Powder Springs, GA seeks a Patient Access Coordinator to greet patients, manage check-in/check-out, verify information, and schedule follow-ups while handling payments and daily financial records.

You’ll support clinic operations, ensure HIPAA compliance, coordinate with therapists, and deliver a positive patient experience in a fast-paced environment with opportunities for professional development and career growth.