Patient Access Coordinator: Growth & Front Office Impact

PT Solutions Physical Therapy; Roswell (GA); On-site; USD 22,000 - 25,000; Full time

Job summary

PT Solutions Physical Therapy is seeking a Patient Access Coordinator in Roswell, GA to greet patients, handle check-in/out, verify information, and schedule follow-ups. You will manage payments, explain financial responsibilities, and support clinic operations across multiple teams.

This role requires strong communication, multitasking, and attention to detail, with experience using EMR systems and scheduling platforms. Compliance with HIPAA and a patient-centered approach are essential.

Qualifications

• High School Diploma or GED required (submission of diploma for highest education obtained).
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Payment collection

Professional/empathetic

Workflow adherence

Problem solving

Independence / teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

EMR systems

Scheduling platforms

Job description

PT Solutions Physical Therapy is seeking a Patient Access Coordinator in Roswell, GA to greet patients, handle check-in/out, verify information, and schedule follow-ups. You will manage payments, explain financial responsibilities, and support clinic operations across multiple teams.

This role requires strong communication, multitasking, and attention to detail, with experience using EMR systems and scheduling platforms. Compliance with HIPAA and a patient-centered approach are essential.