Patient Access Specialist: Front Desk & Care Coordination

PT Solutions Physical Therapy; Decatur (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Performance-based incentives

Paid Time Off with Sick Leave/EIB accr

Endurance race entry fee reimbursement

Job summary

PT Solutions Physical Therapy in Decatur, GA is seeking a Patient Access Coordinator to greet patients, manage check-in/out and scheduling, and handle payments with a focus on accurate records and compliant processes.

You will support clinic operations across multiple Atlanta-area locations, ensuring a positive patient experience and seamless communications with care teams. This role offers growth within a nationwide PT practice and a collaborative team environment.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• High level of accuracy and attention to detail.
• Ability to collect payments and discuss financial responsibility confidently.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Professional, empathetic, and patient-centered approach.
• Ability to follow workflows, protocols, and compliance requirements.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Strong communication

Customer service

Multitasking

Attention to detail

Payments handling

Microsoft Office

Workflows & compliance

Problem solving

Teamwork / independence

Education

High School or GED

Tools

EMR systems

Scheduling platforms

Microsoft Office

Job description

PT Solutions Physical Therapy in Decatur, GA is seeking a Patient Access Coordinator to greet patients, manage check-in/out and scheduling, and handle payments with a focus on accurate records and compliant processes.

You will support clinic operations across multiple Atlanta-area locations, ensuring a positive patient experience and seamless communications with care teams. This role offers growth within a nationwide PT practice and a collaborative team environment.