Patient Access & Front Office Specialist

5000 Wellstar Medical Group, LLC; Marietta (GA); On-site; USD 28,000 - 38,000; Full time

Job summary

Wellstar Medical Group, LLC is seeking a Front Office Specialist to deliver exceptional customer service to patients and visitors in a fast-paced medical setting. You will register patients at check-in and check-out, answer calls, schedule appointments, and support practice operations with accuracy and courtesy.

In this role, you will work closely with clinical staff to ensure a smooth patient experience, maintain accurate records in the EHR, and help the team meet financial and service goals

Qualifications

• High school diploma or equivalent required.
• At least 2 years of administrative front office experience in a physician practice or health care setting.
• Computer skills are essential; CPT-4, ICD-9 and HCPCS knowledge preferred; insurance filing knowledge.

Responsibilities

• Greet patients and guests in a warm, friendly manner in person or on the telephone; identify self and practice.
• Answer incoming calls and direct to appropriate personnel; schedule patient appointments.
• Communicate delays to patients and coordinate with clinical staff.
• Work with clinical staff and providers in a team approach.
• Manage patient call wait times and respond to voicemails in a timely manner.

Skills

Computers

Medical terminology

English skills

Education

High school diploma or equivalent

Job description

Wellstar Medical Group, LLC is seeking a Front Office Specialist to deliver exceptional customer service to patients and visitors in a fast-paced medical setting. You will register patients at check-in and check-out, answer calls, schedule appointments, and support practice operations with accuracy and courtesy.

In this role, you will work closely with clinical staff to ensure a smooth patient experience, maintain accurate records in the EHR, and help the team meet financial and service goals