Patient Experience Specialist — Front Office (Day Shift)

Wellstar Health System, Inc.; Dallas (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Wellstar Health System, Inc. is seeking a Front Office Specialist to deliver exceptional patient service. You will greet patients, register at check-in/out, answer calls, schedule appointments, and manage cash while supporting the practice’s operations.

The role emphasizes a patient-focused experience and collaboration with clinical staff. The position requires at least a high school diploma and 2 years of front-office experience in healthcare, with knowledge of CPT-4, ICD-9, HCPCS and insurance

Qualifications

• High School Diploma or GED required.
• 2 years of administrative front-office experience in a physician practice or healthcare setting preferred.
• Medical terminology knowledge (CPT-4, ICD-9, HCPCS).
• Knowledge of insurance filing and requirements.
• Strong verbal and written communication skills.
• Ability to communicate in English and work in a team.

Responsibilities

• Greet patients and guests; register at check-in and check-out.
• Answer phones, schedule appointments, and direct calls as needed.
• Handle cash management, collect co-pays, and balance daily transactions.
• Coordinate with clinic staff for patient flow and administrative requests.
• Ensure compliance with policies and provide excellent patient experience.

Skills

Customer service

Communication skills

English proficiency

Education

High School Diploma / GED

Tools

Experion

Job description

Wellstar Health System, Inc. is seeking a Front Office Specialist to deliver exceptional patient service. You will greet patients, register at check-in/out, answer calls, schedule appointments, and manage cash while supporting the practice’s operations.

The role emphasizes a patient-focused experience and collaboration with clinical staff. The position requires at least a high school diploma and 2 years of front-office experience in healthcare, with knowledge of CPT-4, ICD-9, HCPCS and insurance