Patient Access & Experience Specialist

Wellstar Health System, Inc.; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Health System is seeking a Front Office Specialist to provide exceptional patient service, register patients at check-in and check-out, answer calls, schedule appointments, and support revenue cycle activities. This role emphasizes accurate cash management and collaboration with clinical staff to ensure an efficient patient experience.

The position requires a High School Diploma or GED and at least 2 years of administrative front office experience in a healthcare setting.

Qualifications

• High School Diploma or GED required.
• Experience with medical terminology and insurance processes preferred.
• Strong communication skills, both verbal and written.

Responsibilities

• Greet patients and guests and identify self and practice (AIDET).
• Register and schedule patients; check-in/check-out; collect co-pays and balances.
• Answer calls, direct inquiries, and schedule appointments in the EHR.
• Coordinate with clinicians and staff to ensure smooth patient flow and care.
• Maintain accurate paperwork and cash handling per policy.

Skills

Computer skills

Medical terminology

Insurance filing

Verbal & written communication

Education

High School Diploma / GED

Job description

Wellstar Health System is seeking a Front Office Specialist to provide exceptional patient service, register patients at check-in and check-out, answer calls, schedule appointments, and support revenue cycle activities. This role emphasizes accurate cash management and collaboration with clinical staff to ensure an efficient patient experience.

The position requires a High School Diploma or GED and at least 2 years of administrative front office experience in a healthcare setting.