Patient Access Front Desk Specialist

Wellstar Health System, Inc.; United States; Sur place; USD 22 000 - 32 000; Plein temps

Résumé du poste

Wellstar Health System, Inc. in the United States is hiring a Front Office Specialist to greet patients, register them at check-in and check-out, and handle phone calls with a focus on outstanding service.

The role supports the practice's operations by scheduling appointments, managing co-pays, and ensuring accurate cash handling within the EHR and Experion system, while coordinating with clinical staff and vendors as needed.

Qualifications

• High School Diploma / GED required.
• 2 years administrative front office experience in a physician practice or health care setting.
• Preferred and Previous customer service experience is required.

Responsabilités

• Registering/scheduling patients for appointments; ensure insurance eligibility through Experion; check in patients and scan insurance cards/IDs into the EHR; complete necessary paperwork.
• Collecting co-pays and outstanding balances per cash management policy.
• Manage cash drawer; balance superbills and posting reports with bank records.
• Checking out patients; collect deductibles or self-pay balances and set up payment arrangements.
• Contacting patients for appointment reminders.
• Coordinate with clinic for pharmaceutical reps, visitors, sample pickups and other requests.
• Other duties as assigned by management.

Connaissances

Customer service

Front desk

Teamwork

Cash handling

Formation

High School Diploma / GED

Outils

Experion

EHR

Description du poste

Wellstar Health System, Inc. in the United States is hiring a Front Office Specialist to greet patients, register them at check-in and check-out, and handle phone calls with a focus on outstanding service.

The role supports the practice's operations by scheduling appointments, managing co-pays, and ensuring accurate cash handling within the EHR and Experion system, while coordinating with clinical staff and vendors as needed.