Patient Access & Front Office Specialist

CenterWell; Glendale (AZ); On-site; USD 38,000 - 46,000; Full time

Job summary

CenterWell provides proactive front office support to ensure safe, accurate patient experiences from pre-arrival to checkout. You will verify patient identity and insurance, manage scheduling flow, and handle payments with integrity in a high-throughput clinic environment.

The role emphasizes empathy, clear communication, and collaboration across teams, with strong attention to data quality and revenue integrity as a Patient Access Coordinator onsite.

Qualifications

• Computer literacy.
• Patient eligibility and benefits knowledge.
• Familiar with scheduling systems to optimize staffing levels.

Responsibilities

• Pre-Visit Preparation: review schedule 24–48 hours in advance to identify missing documentation.
• Digital-First Intake: facilitate patient check-in via digital tools with complete demographics and consents.
• Queue & Wait-Time Management: monitor queues and EMR task queues; communicate delays and discuss POS collections.
• Exit & Outreach: conduct checkout, schedule follow-ups, and outbound outreach for no-shows.

Skills

Handle patient concerns

Follow defined workflows

Manage patient needs across scheduling

Manage time and tasks

Handle incoming calls

Maintain accurate records

Work with cross-functional teams

Job description

CenterWell provides proactive front office support to ensure safe, accurate patient experiences from pre-arrival to checkout. You will verify patient identity and insurance, manage scheduling flow, and handle payments with integrity in a high-throughput clinic environment.

The role emphasizes empathy, clear communication, and collaboration across teams, with strong attention to data quality and revenue integrity as a Patient Access Coordinator onsite.