Patient Access & Front Office Pro

Hanger Inc; Indianapolis (IN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Compensation

8 Paid National Holidays

401k Savings and Retirement Plan

Medical, Dental, and Vision Benefits

Job summary

Hanger, Inc. in Indianapolis seeks a friendly front desk receptionist to ensure a seamless patient experience. You will greet patients, verify demographics and insurance, collect payments, and coordinate appointments with clinical staff.

The ideal candidate has strong communication skills, basic computer proficiency, and experience in medical front office or customer service. This role emphasizes patient-centric service and accurate recordkeeping.

Qualifications

• High school diploma or equivalent.
• Less than one year of customer service or related experience.
• Receptionist or medical front office experience preferred.
• Valid driver’s license and driving record per policy.
• Talent Sorter assessment may be administered.

Responsibilities

• Greet and assist patients at the front desk and provide wait time information.
• Verify and update demographics and insurance at check-in; handle registrations.
• Collect patient payments including deductibles, copays, and coinsurance.
• Coordinate follow-up appointments including cast/measure, delivery, and prosthetic care plans.
• Serve as liaison for clinic services and patient experience programs.
• Collaborate with Revenue Cycle Management to obtain patient information.
• Maintain accurate electronic health records for all patients.

Skills

Customer service

Receptionist experience

Communication skills

Computer proficiency

Education

High school diploma

Tools

Microsoft Office

Windows OS

Email client

Job description

Hanger, Inc. in Indianapolis seeks a friendly front desk receptionist to ensure a seamless patient experience. You will greet patients, verify demographics and insurance, collect payments, and coordinate appointments with clinical staff.

The ideal candidate has strong communication skills, basic computer proficiency, and experience in medical front office or customer service. This role emphasizes patient-centric service and accurate recordkeeping.