Patient Access & Front Desk Specialist - Medical Office

Hanger Clinic; North Charleston (SC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Compensation Packages

8 Paid National Holidays & 4Additional

PTO that includes Vacation and Sick

Medical, Dental, and Vision Benefits

401k Savings and Retirement Plan

Paid Parental Bonding Leave for New |%

Generous Employee Referral Bonus |

Mentorship Programs- Mentor and Mentee

Job summary

Hanger Clinic in North Charleston, SC is seeking a Patient Access Coordinator to manage front office operations, greet patients, verify demographics and insurance, and handle registrations. The role requires strong communication skills and basic computer proficiency.

The position emphasizes accurate records, collaboration with RCM, and providing excellent patient experiences in a location-specific setting.

Qualifications

• High school diploma or equivalent is required.
• Less than one year of customer service, administrative or related experience is required.
• Experience in a receptionist position or with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver's license and driving record.
• Strong interpersonal, oral and written communication skills.

Responsibilities

• Greet and assist patients at the front desk, providing information on wait times and inquiries.
• Verify and update patient demographics and insurance details at check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and information on patient experience programs, support groups, and resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Skills

Customer service

Receptionist experience

Computer proficiency

Education

High school diploma or equivalent

Tools

Windows-based software

Email

Job description

Hanger Clinic in North Charleston, SC is seeking a Patient Access Coordinator to manage front office operations, greet patients, verify demographics and insurance, and handle registrations. The role requires strong communication skills and basic computer proficiency.

The position emphasizes accurate records, collaboration with RCM, and providing excellent patient experiences in a location-specific setting.