Patient Access Coordinator — Front Desk & Care Coordination

Hanger Inc; North Charleston (SC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Holidays

PTO including vacation and sick time

Medical, dental, and vision benefits

401k retirement plan

Parental bonding leave

Employee referral bonus program

Mentorship programs

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience at the North Charleston, SC clinic. You will greet patients, verify demographics, collect payments, and coordinate follow-up appointments within a supportive team.

This role requires strong communication skills, computer proficiency, and a customer-service mindset, with a preference for medical front office experience. A valid driver’s license is required.

Qualifications

• High school diploma or equivalent required.
• Less than one year of customer service or related experience preferred.
• Experience in a receptionist role or medical front office preferred.
• Must have, or be eligible to obtain, a valid driver’s license.

Responsibilities

• Greet and assist patients at the front desk and provide information on wait times.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Skills

Customer service

Receptionist experience

Communication skills

Computer literacy

Windows software

Driving license

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience at the North Charleston, SC clinic. You will greet patients, verify demographics, collect payments, and coordinate follow-up appointments within a supportive team.

This role requires strong communication skills, computer proficiency, and a customer-service mindset, with a preference for medical front office experience. A valid driver’s license is required.