Patient Access & Front Desk Specialist

Yale New Haven Health; Westport (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Yale New Haven Health is seeking a Practice Administrative Associate to coordinate patient care and physician activity, greet patients, answer calls, schedule appointments, and maintain patient records.

The ideal candidate will have a High School degree and at least one year of administrative or customer service experience, with EMR (Epic) and Microsoft Office proficiency. Strong organizational and teamwork skills are essential.

Qualifications

• High School degree or equivalent required.
• 1 year of administrative or customer service experience required; prior physician practice experience preferred.

Responsibilities

• Maintain appointment schedule and coordinate front desk operations.
• Greet patients and visitors, answer phones, and route inquiries to appropriate staff.
• Maintain electronic medical records or paper charts according to policy.
• Process pre-authorizations as required by insurance for upcoming tests.
• Collect and reconcile co-pays and payments per policy.
• Participate in staff meetings and quality improvement activities.
• Interact professionally with patients from diverse backgrounds and help gather feedback.

Skills

Organizational skills

Communication

Customer service

Teamwork

Education

High School degree or equivalent

Tools

EMR (Epic)

Microsoft Office

Job description

Yale New Haven Health is seeking a Practice Administrative Associate to coordinate patient care and physician activity, greet patients, answer calls, schedule appointments, and maintain patient records.

The ideal candidate will have a High School degree and at least one year of administrative or customer service experience, with EMR (Epic) and Microsoft Office proficiency. Strong organizational and teamwork skills are essential.