Patient Experience & Front Office Specialist

MT Psychiatry; Billings (MT); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Turnwell Mental Health Network seeks a Patient Services Specialist in Billings, MT. The role focuses on delivering a welcoming front-desk experience, verifying patient information, and managing appointment flow within a clinical setting.

The position emphasizes accurate EHR documentation, HIPAA compliance, and cross-training to support clinical staff when needed. In-person work at clinic locations is required.

Qualifications

• Front office experience in healthcare settings preferred.
• Proficiency with EHR systems and office software.

Responsibilities

• Greet and welcome patients with a warm, professional manner.
• Manage patient check-in and verify demographics and insurance details.
• Schedule appointments and send reminders via phone, text, or portal.
• Process co-pays and payments at the time of service.
• Maintain accurate patient records in the EHR and ensure HIPAA compliance.
• Support chart audits and ensure documentation is complete before visits.
• Cross-train in clinical support tasks to assist when staff unavailable.

Skills

Front office experience

Patient service

HIPAA compliance

EHR proficiency

Multi-tasking in fast-paced env

Communication skills

Education

High school diploma or equivalent

Associate degree or higher in healthcare administration or related field

Tools

EHR platforms

Job description

Turnwell Mental Health Network seeks a Patient Services Specialist in Billings, MT. The role focuses on delivering a welcoming front-desk experience, verifying patient information, and managing appointment flow within a clinical setting.

The position emphasizes accurate EHR documentation, HIPAA compliance, and cross-training to support clinical staff when needed. In-person work at clinic locations is required.