Patient Access & Front Desk Specialist

Ankle & Foot Centers of America; Stockbridge (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ankle & Foot Centers of America in Stockbridge, GA is seeking a Patient Service Representative to support clinic operations. You will greet patients, verify demographics, process payments and coordinate appointment scheduling with physicians and staff.

The role emphasizes professional, ethical service and HIPAA compliance, with a focus on accurate data entry and courteous, proactive patient interactions in a fast-paced front desk environment.

Qualifications

• High School diploma or equivalent.
• Two to four years of experience in the health care industry (preferred).

Responsibilities

• Greet patients and visitors with a smile.
• Enter and update patient demographics.
• Complete insurance verifications for all patients.
• Demonstrate excellent communication skills over the telephone and in-person.
• Schedule appointments and obtain referral information.
• Collect co-payments, deductibles, co-insurance and balances at check-in.
• Maintain front desk and waiting area in a clean, neat state.
• Support other departments and handle routine office tasks as needed.
• Comply with HIPAA and applicable regulations.

Skills

Customer service

Phone etiquette

HIPAA compliance

Data entry

Education

High School diploma

Two to four years healthcare experience (preferred)

Tools

MS Office

Job description

Ankle & Foot Centers of America in Stockbridge, GA is seeking a Patient Service Representative to support clinic operations. You will greet patients, verify demographics, process payments and coordinate appointment scheduling with physicians and staff.

The role emphasizes professional, ethical service and HIPAA compliance, with a focus on accurate data entry and courteous, proactive patient interactions in a fast-paced front desk environment.