Patient Experience Coordinator

Ankle & Foot Centers; Columbus (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ankle & Foot Centers is seeking a Patient Service Representative to support clinic front desk operations and patient interactions in Columbus, GA. You will handle check-ins/outs, patient information entry, payments, scheduling, and phone support, ensuring courteous service and accuracy.

Ideal candidates have a HS diploma and healthcare exposure; 2–4 years in health care is preferred. This role requires professionalism and HIPAA compliance in a fast-paced office.

Qualifications

• High School diploma or equivalent.
• Two to four years of experience in the health care industry.

Responsibilities

• Greet patients and visitors with a smile.
• Enter and update patient demographics as needed.
• Complete insurance verifications for all patients.
• Exhibit excellent communication over the telephone and in person.
• Schedule patient appointments and obtain referral information.
• Check patients in and out professionally and timely.
• Collect co-payments, deductibles and balances at check-in.
• Maintain front desk and waiting area cleanliness and organization.
• Protect patient privacy and comply with HIPAA regulations.

Skills

Effective communication

Teamwork oriented

Initiative

Proficient computer skills

Ethical conduct

Proficient typing skills

Education

High School diploma or equivalent

Job description

Ankle & Foot Centers is seeking a Patient Service Representative to support clinic front desk operations and patient interactions in Columbus, GA. You will handle check-ins/outs, patient information entry, payments, scheduling, and phone support, ensuring courteous service and accuracy.

Ideal candidates have a HS diploma and healthcare exposure; 2–4 years in health care is preferred. This role requires professionalism and HIPAA compliance in a fast-paced office.