Patient Access & Front Desk Specialist

Ankle & Foot Centers of America; Locust Grove (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Ankle & Foot Centers of America seeks a Patient Service Representative to manage front desk operations, check in/out patients, verify demographics, schedule appointments, process payments and answer calls. The role emphasizes professional, ethical service and HIPAA compliance in a busy clinic environment.

The ideal candidate has a high school diploma, 2–4 years healthcare experience preferred, and strong communication, computer and cash-handling skills.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare preferred (2–4 years).
• Strong communication and cash-handling skills.

Responsibilities

• Greet patients and visitors professionally.
• Enter and update patient demographics and insurance details.
• Verify insurance information for patients.
• Handle phone calls with clear communication.
• Schedule appointments and manage referrals.
• Process co-pays, deductibles and balances at check-in.
• Maintain front desk area neat and organized.
• Ensure HIPAA compliance and patient privacy.

Skills

Effective communication

Teamwork oriented

Initiative

Proficient computer skills

Ethical conduct

Proficient typing skills

Education

High School diploma or equivalent

Job description

Ankle & Foot Centers of America seeks a Patient Service Representative to manage front desk operations, check in/out patients, verify demographics, schedule appointments, process payments and answer calls. The role emphasizes professional, ethical service and HIPAA compliance in a busy clinic environment.

The ideal candidate has a high school diploma, 2–4 years healthcare experience preferred, and strong communication, computer and cash-handling skills.