Patient Experience Specialist — Front Desk (Mon–Fri)

Ankle & Foot Centers of America; Atlanta (GA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health, dental & vision insurance

PTO

401(k)

paid holidays

Job summary

The Patient Service Representative at Ankle & Foot Centers of America handles front desk operations, checks in and out patients, verifies insurance, and processes payments. You will schedule appointments, answer phones, and ensure accurate data entry in EMR/EHR systems while upholding professional standards.

This full-time role in Atlanta, GA emphasizes clear communication, teamwork, and courteous patient interactions in a busy clinic environment.

Qualifications

• High School diploma or equivalent.
• Two to four years of experience in the health care industry.
• Front Desk experience and EMR/EHR familiarity.

Responsibilities

• Greet patients and visitors with a smile.
• Check-in and check-out patients and update demographics.
• Complete insurance verifications and collect payments at check-in.
• Answer phones, schedule appointments, and relay referrals.
• Maintain HIPAA compliance and professional office demeanor.
• Keep front desk and waiting areas neat and organized.

Skills

Front Desk

EMR/EHR documentation

Customer service

Telephone skills

Typing skills

Education

High School diploma or equivalent

Tools

EMR/EHR software

Job description

The Patient Service Representative at Ankle & Foot Centers of America handles front desk operations, checks in and out patients, verifies insurance, and processes payments. You will schedule appointments, answer phones, and ensure accurate data entry in EMR/EHR systems while upholding professional standards.

This full-time role in Atlanta, GA emphasizes clear communication, teamwork, and courteous patient interactions in a busy clinic environment.