Patient Access & Front Desk Specialist

Hackensack Meridian Health; Neptune City (NJ); On-site; USD 2,346,000 - 3,341,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to perform front desk and support duties in the outpatient setting. You will manage check-in/check-out, schedule and registration tasks, and assist patients throughout visits to ensure a positive experience.

The role requires strong communication, multitasking, and proficient computer skills; travel to other locations may be required. Minimum 1 year customer service experience and High School diploma or GED are required.

Qualifications

• High School diploma or GED required.
• 1+ years of customer service experience.
• Proficient computer skills (MS Office/Google Suite).
• Excellent written and verbal communication skills.

Responsibilities

• Greets patients and visitors; provides friendly, courteous service.
• Manages front desk check-in/check-out and collects payments.
• Enters patient information in EMR; assists with scheduling and referrals.
• Handles phone, email, and other communications; escalates when needed.
• Distributes daily mail and prepares needed documents and files reports.
• Maintains patient confidentiality and supports team to ensure quality care.
• Prioritizes tasks to support team and patient experience; may assist with procedure instructions.
• Reconciles payments and daily cash receipts; supports office operations.
• Travel to other locations may be required; performs other duties as assigned.
• Adheres to organizational competencies and standards.

Skills

Customer service

Time management

Communication

Professionalism

Multi-tasking

Education

High School diploma or GED

Associates Degree

Tools

Microsoft Office

Google Workspace

EMR/EHR system

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to perform front desk and support duties in the outpatient setting. You will manage check-in/check-out, schedule and registration tasks, and assist patients throughout visits to ensure a positive experience.

The role requires strong communication, multitasking, and proficient computer skills; travel to other locations may be required. Minimum 1 year customer service experience and High School diploma or GED are required.