Patient Access & Medical Office Specialist

Hackensack Meridian Health; West Long Branch (NJ); On-site; USD 23,000 - 33,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to handle front desk functions, check-in/check-out, patient registration, and post-visit support. You will ensure smooth scheduling, accurate data entry in EMR, and confidential handling of patient information in a fast-paced ambulatory setting.

The role emphasizes customer service, coordination with care teams, and adherence to HIPAA and office policies while providing a positive patient experience.

Qualifications

• High School diploma, GED, or equivalent experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced environment and stay professional under pressure.
• Must travel to various locations and have reliable transportation.
• Proficient computer skills including Microsoft Office and Google Suite.

Responsibilities

• Greet and assist patients and visitors with courteous, helpful service.
• Manage front desk check-in/check-out and verify demographic data.
• Collect copayments and balances; verify insurance eligibility; ensure referrals.
• Enter patient information accurately into the EMR and assist with document handling.
• Support scheduling, handle routine communications, and maintain patient confidentiality.

Skills

Customer service

Communication

Microsoft Office

Google Suite

Multitasking

Education

High School diploma or GED

Associates Degree preferred

Tools

EMR/EHR experience

Data entry

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to handle front desk functions, check-in/check-out, patient registration, and post-visit support. You will ensure smooth scheduling, accurate data entry in EMR, and confidential handling of patient information in a fast-paced ambulatory setting.

The role emphasizes customer service, coordination with care teams, and adherence to HIPAA and office policies while providing a positive patient experience.