Ambulatory Front Desk Specialist

Hackensack Meridian Health

Hackensack (NJ)

On-site

USD 25,000 - 35,000

Full time

7 days ago

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Benefits offered by this job

Health benefits

Retirement benefits

Employee tuition reimbursement

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to perform front desk and administrative duties in outpatient settings. You will manage check-in/check-out, collect payments, verify insurance, and enter patient data into EMR while assisting patients before, during, and after visits.

The role emphasizes strong customer service, multitasking across tasks, and traveling to various locations to support multiple clinics.

Qualifications

High School diploma or GED required.
1+ years experience in customer service.
Ability to multitask in a fast-paced environment.
Strong written and verbal communication skills.
Willingness to travel to multiple locations.
Proficient in Microsoft Office and Google Suite.
Reliable transportation.

Responsibilities

Greet patients and visitors in a courteous manner and assist with check-in/check-out.
Verify patient demographics, collect copayments and balances, and confirm insurance eligibility.
Ensure referrals are obtained and forms (ABN, HIPAA) are completed.
Enter patient information into EMR and support data integrity.
Coordinate scheduling, cancellations, and referrals to optimize provider capacity.
Handle daily mail, document preparation, and routine communications.
Maintain patient confidentiality and professional decorum at all times.
Support front-end operations and escalate issues to the Practice Manager as needed.
Travel to other locations as required to cover shifts.