Patient Access & Front Desk Specialist

OrthoNebraska; Council Bluffs (IA); On-site; USD 30,000 - 45,000; Full time

Job summary

A healthcare organization is seeking a full-time Patient Access Representative in Council Bluffs, Iowa. This role serves as the patient's first impression, providing top-notch service in a fast-paced environment. Key responsibilities include accurate patient information entry, insurance verification, scheduling appointments, and collecting payments. The ideal candidate should have at least 2 years of customer service experience, preferably in healthcare, and need to be adaptable with strong communication skills. Competitive compensation is included.

Qualifications

• 2+ years of customer service experience required.
• 2+ years of healthcare experience preferred.
• Working in a fast-paced environment preferred.

Responsibilities

• Provide exceptional customer service focused on patient needs.
• Utilize multiple computer software programs simultaneously.
• Verify insurance eligibility for patients.
• Collect copayments and patient balance payments.

Skills

Customer service

Interpersonal skills

Strong communication skills

Critical thinking

Adaptability

Education

High School diploma or equivalent

Tools

Electronic Medical Record software

Job description

A healthcare organization is seeking a full-time Patient Access Representative in Council Bluffs, Iowa. This role serves as the patient's first impression, providing top-notch service in a fast-paced environment. Key responsibilities include accurate patient information entry, insurance verification, scheduling appointments, and collecting payments. The ideal candidate should have at least 2 years of customer service experience, preferably in healthcare, and need to be adaptable with strong communication skills. Competitive compensation is included.