Patient Services Pro — Front Desk & Billing

CHI; Council Bluffs (IA); On-site; USD 22,000 - 31,000; Full time

Job summary

CHI Health Clinic in Council Bluffs, IA seeks a Patient Service Representative to be the first point of contact, handling front-office tasks and providing high-quality administrative support for seamless intake.

You will schedule appointments, answer multi-line calls, verify insurance, collect copays, scan documents into EHR, and prepare patient charts while maintaining confidentiality and accuracy.

Qualifications

• High School Graduate or equivalent and 1 year of healthcare experience, upon hire.
• Strong clerical foundation and data management capabilities.
• Ability to interact with patients, families, and clinic staff professionally.

Responsibilities

• Schedule appointments and manage front-office tasks.
• Answer multi-line phone calls and verify patient insurance information.
• Collect copays and deductibles at the time of service, scan documents into EHR, and prepare patient charts.
• Follow up on missed appointments and confirm upcoming visits.

Skills

Clerical support

Data management

Customer service

Interpersonal skills

Education

High School diploma or equivalent

Tools

Electronic Health Records

Job description

CHI Health Clinic in Council Bluffs, IA seeks a Patient Service Representative to be the first point of contact, handling front-office tasks and providing high-quality administrative support for seamless intake.

You will schedule appointments, answer multi-line calls, verify insurance, collect copays, scan documents into EHR, and prepare patient charts while maintaining confidentiality and accuracy.