Patient Access Specialist: Elevate Patient Experience

CommonSpirit Health; Council Bluffs (IA); On-site; USD 49,399,000 - 69,773,000; Full time

Job summary

CommonSpirit Health seeks a Patient Access Representative at CHI Health Mercy Council Bluffs to be the essential first contact for patients, ensuring a smooth registration and accurate data entry while coordinating with the revenue cycle.

You will verify insurance eligibility, explain financial responsibilities, collect payments at service, and support front-desk operations with HIPAA compliant practices; you will work with teams to maintain high service levels.

Qualifications

• High School diploma or GED at hire.
• 1 year of healthcare or patient access experience preferred.
• Knowledge of patient registration procedures, health insurance payers, and real-time eligibility verifications.

Responsibilities

• Register patients and verify insurance eligibility.
• Schedule appointments and manage medical records.
• Communicate financial liabilities and collect payments at point of service.
• Maintain HIPAA privacy and a professional front-desk environment.
• Assist team in daily huddles to meet productivity and quality standards.

Skills

Communication

HIPAA

Data entry

Insurance eligibility

Patient registration

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

EMR systems

Data entry software

Job description

CommonSpirit Health seeks a Patient Access Representative at CHI Health Mercy Council Bluffs to be the essential first contact for patients, ensuring a smooth registration and accurate data entry while coordinating with the revenue cycle.

You will verify insurance eligibility, explain financial responsibilities, collect payments at service, and support front-desk operations with HIPAA compliant practices; you will work with teams to maintain high service levels.