Bilingual Front Desk: Patient Access Specialist

Primary Health Care, Inc (PHC); Des Moines (IA); On-site; USD 21,352 - 26,725; Full time

Benefits offered by this job

Generous PTO accrual

401k with company match

Life & disability insurance

Flexible spending & health savings accounts

Job summary

A community health organization is seeking a Patient Access Representative in Des Moines, Iowa. The role ensures a seamless experience for patients at the front desk, handling registrations, appointment scheduling, and financial screenings. Excellent bilingual communication skills and experience in healthcare or customer service are essential. The position offers a typical range of $15.50 - $19.40 per hour, with additional benefits including PTO and 401k with company match.

Qualifications

• A minimum of 1 year in a healthcare or social services environment; or 2 years in a customer service role.
• Good problem-solving skills with ability to apply critical thinking.
• Basic math skills with ability to count money and make change.

Responsibilities

• Create a positive customer experience for internal and external customers.
• Schedule patient appointments and complete accurate registrations.
• Verify insurance coverage prior to patient appointments.

Skills

Bilingual Spanish/English communication skills

Excellent customer service skills

Effective verbal and written communication skills

Problem-solving skills

Team orientation

Detail-oriented

Basic computer skills

Education

Associate degree in related field

Job description

A community health organization is seeking a Patient Access Representative in Des Moines, Iowa. The role ensures a seamless experience for patients at the front desk, handling registrations, appointment scheduling, and financial screenings. Excellent bilingual communication skills and experience in healthcare or customer service are essential. The position offers a typical range of $15.50 - $19.40 per hour, with additional benefits including PTO and 401k with company match.