Patient Access Representative

CommonSpirit Health; Council Bluffs (IA); On-site; USD 49,399,000 - 69,773,000; Full time

Job summary

CommonSpirit Health seeks a Patient Access Representative at CHI Health Mercy Council Bluffs to be the essential first contact for patients, ensuring a smooth registration and accurate data entry while coordinating with the revenue cycle.

You will verify insurance eligibility, explain financial responsibilities, collect payments at service, and support front-desk operations with HIPAA compliant practices; you will work with teams to maintain high service levels.

Qualifications

• High School diploma or GED at hire.
• 1 year of healthcare or patient access experience preferred.
• Knowledge of patient registration procedures, health insurance payers, and real-time eligibility verifications.

Responsibilities

• Register patients and verify insurance eligibility.
• Schedule appointments and manage medical records.
• Communicate financial liabilities and collect payments at point of service.
• Maintain HIPAA privacy and a professional front-desk environment.
• Assist team in daily huddles to meet productivity and quality standards.

Skills

Communication

HIPAA

Data entry

Insurance eligibility

Patient registration

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

EMR systems

Data entry software

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in our revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation within our electronic health records. By facilitating smooth access-related workflows and collaborating with internal teams, you will help our facility maintain the highest standards of operational excellence and patient service.

Every day you will utilize multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. You will engage with patients to communicate financial responsibilities, provide clear estimates of liabilities, and collect payments at the time of service. Your daily responsibilities will also include answering inquiries, routing calls, maintaining a professional front‑office environment, and participating in team huddles to ensure all productivity and quality benchmarks are consistently met.

To be successful in this role, you will possess a high school diploma or GED and ideally have at least one year of relevant experience in a healthcare or patient access setting. You should have a solid foundation in computer software, including Microsoft Office (Word, Excel) and data entry, along with a strong understanding of insurance payers and real‑time eligibility verification. We are looking for a detail‑oriented professional who excels in communication, upholds strict HIPAA privacy standards, and is dedicated to providing high‑quality, patient‑centered care.

Job Requirements

• High School Graduate upon hire or
• High School GED upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real‑time insurance eligibility verifications.

Where You’ll Work

At CHI Health Mercy Council Bluffs, patients are at the heart of our care. Our campus is designed to heal the body, mind and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services include a new pavilion featuring enhancements in heart and vascular care, surgery, maternity, cancer care, and diagnostic imaging.

Pay Range

$17.24 - $24.35 /hour