Patient Services Pro: Front Desk & Insurance Verification

UCS Healthcare; West Des Moines (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare provider in West Des Moines is seeking a full-time Patient Services Representative to assist clinic visitors and manage administrative tasks. Responsibilities include greeting patients, verifying insurance, and collaborating with departments for seamless service. The ideal candidate has customer service experience, strong communication skills, and preferably an Associate degree. The role requires the ability to work independently and as part of a team, with occasional Saturday shifts and a pay differential for those shifts.

Qualifications

• Proven experience in a customer service or patient-facing role, preferably in a healthcare setting.
• Strong communication skills, both verbal and written, with an emphasis on active listening and empathy.
• Ability to use de-escalation skills in resolving conflict when necessary.
• Ability to work both independently and with a team.

Responsibilities

• Greet and assist clinic visitors and patients in person and via phone.
• Verify patient insurance coverage and eligibility for services rendered.
• Collaborate with other departments to ensure seamless patient services.
• Complete daily walk-in/telephone intakes and manage administrative duties.

Skills

Customer service experience

Strong communication skills

De-escalation skills

Ability to work in a team

Education

Associate degree (preferred)

Tools

Microsoft Office Suite

Teams

Job description

A healthcare provider in West Des Moines is seeking a full-time Patient Services Representative to assist clinic visitors and manage administrative tasks. Responsibilities include greeting patients, verifying insurance, and collaborating with departments for seamless service. The ideal candidate has customer service experience, strong communication skills, and preferably an Associate degree. The role requires the ability to work independently and as part of a team, with occasional Saturday shifts and a pay differential for those shifts.