Patient Access Pro: Front Desk & Scheduling Navigator

Primary Health Care, Inc (PHC); Marshalltown (IA); On-site; USD 23,419 - 29,274; Full time

Benefits offered by this job

Generous PTO accrual

401k with company match

Medical, dental, and vision

Flexible spending & health savings accounts

Job summary

A community health organization located in Marshalltown seeks a Patient Access Representative II to ensure a seamless experience for patients and visitors. The role includes managing registrations, assisting with appointments, and supporting revenue cycle processes. Applicants should have customer service experience, effective communication skills, and a desire to improve clinic workflows. This full-time position offers competitive pay and benefits, making it ideal for those passionate about patient care.

Qualifications

• Minimum of 1 year in a healthcare or customer service role.
• Basic math skills, ability to count money accurately.
• Bilingual (Spanish/English) is preferred.

Responsibilities

• Ensure a positive customer experience at the front desk.
• Manage patient registrations and appointments.
• Collaborate with care team members to optimize patient workflows.

Skills

Excellent customer service skills

Effective verbal and written communication skills

Good problem-solving skills

Detail-oriented

Strong interpersonal skills

Education

Associate degree in related field

Tools

Microsoft Office applications

Job description

A community health organization located in Marshalltown seeks a Patient Access Representative II to ensure a seamless experience for patients and visitors. The role includes managing registrations, assisting with appointments, and supporting revenue cycle processes. Applicants should have customer service experience, effective communication skills, and a desire to improve clinic workflows. This full-time position offers competitive pay and benefits, making it ideal for those passionate about patient care.