Patient Access Representative - Iowa Heart Des Moines - Full Time

MercyOne; West Des Moines (IA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package

Career development opportunities

Job summary

A healthcare organization in West Des Moines is hiring a Patient Access Representative to manage patient registration processes. This role involves greeting patients, collecting demographic and financial information, and enhancing patient experiences. Ideal candidates will have a High School Diploma, BLS certification, and preferably one year of experience in a medical office setting. Join a supportive team that values compassionate care and offers opportunities for growth.

Qualifications

• BLS certification required within 3 months of hire.
• Proof of completion of Mandatory Reporter abuse training within 3 months of hire.
• Minimum 1 year experience in a medical office setting preferred.

Responsibilities

• Greet patients and verify their demographic and insurance information.
• Collect patient co-pays and inform them of their liabilities.
• Prepare and process signed physician orders.
• Audit and record patient valuables securely.

Skills

Basic Life Support (BLS)

Computer experience

Knowledge of medical terminology

Customer service

Education

High School Diploma or equivalent

Job description

Summary

At MercyOne, health care is more than just a doctor’s visit or a place to go when you need medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

Employment Type

Full time

Shift

Day Shift

Job Title

Patient Access Representative

Description

MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa’s largest medical center, with 802 beds available. The hospital is one of the Midwest’s largest referral centers. With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa’s largest employers.

The Patient Access Representative greets patients/family members and obtains and/or verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery, including the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging/copying of registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor of charge estimates and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors. Incumbent will be expected to enhance the patient experience throughout all patient interactions, the majority of which will be face‑to‑face.

What You Will Do

• Responsible for validating/obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor.
• Preforms activities that are related to registration in a variety of setting/locations and for multiple patient types (Inpatients, Outpatients, Ambulatory Surgery, Emergency Department, Diagnostic Outpatients, Labor & Delivery, Newborn, Lab Specimens, etc).
• Prepare patient estimate and informs patient/guarantor of their liabilities and collects appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in. In the collection of funds, documents payments/actions in the patient accounting system and provides the patient with a payment receipt.
• Obtains signed physician orders for all tests and procedures from physicians/offices.
• Prepares identification bracelets and patient ID labels. Obtains/scans patient/guarantor signatures on required forms (ID cards, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, etc.). May audit & record the patient's valuables, securing appropriate authorizations, if needed.

Want to learn more about MercyOne Des Moines? Click here: Find a Location Des Moines, Iowa (IA), MercyOne Des Moines

Join the MercyOne Family!

Schedule

• Full Time; 40 hours/week

General Requirements

Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire. Acceptable credentialing bodies and certifications include American Heart Association Basic Life Support for Healthcare Providers.

• Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
• High School Diploma or equivalent.
• Computer experience required.
• Prefer at least one year of experience in the medical office setting.
• Knowledge of medical terminology desirable.
• Cardiovascular Medical Terminology class completion within 1 year of hire.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System’s circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.